Privacy & Cookie Policy

Definitions

• Personal Data: Information relating to an identified or identifiable individual.
• Usage Data: Information collected automatically through use of the Service.
• Cookies: Small text files stored on your device to improve functionality and analyse usage.

Information We Collect

We may collect personally identifiable information (“Personal Data”) including:

• Name
• Email address
• Phone number
• Address or location details
• Information submitted through forms or bookings
• Payment-related information (processed securely via third-party providers)
• Cookies and Usage Data

Usage Data

Usage Data may include IP address, browser type, device information, pages visited, time spent on pages, and interaction data used for improving the Service.

Tracking Technologies and Cookies

We use cookies and similar technologies to operate our website, improve performance, and understand visitor behaviour.

• Session Cookies: Necessary for website functionality.
• Preference Cookies: Used to remember settings.
• Security Cookies: Used for security purposes.
• Analytics Cookies: Used to analyse website performance.

You can control cookies through your browser settings. Some features may not function properly if cookies are disabled.

Cookie Policy

What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help websites function correctly and provide insights into visitor behaviour.

Types of Cookies We Use

• Essential Cookies: Required for basic functionality.
• Analytics Cookies: Help us understand how visitors use our website.
• Marketing and Tracking Cookies: Support communication and CRM systems.
• Preference Cookies: Store user preferences.

Third-Party Cookies

• Google Analytics: Used for traffic analysis and performance monitoring.
• HighLevel: Used for form tracking, communications, and CRM functionality.

Cookie Consent and Control

Where required by law, we request consent before placing non-essential cookies. You can manage cookie preferences through your browser.

How We Use Your Data

• Providing and maintaining our Service
• Managing enquiries and customer relationships
• Processing bookings and payments
• Providing customer support
• Improving website performance
• Detecting technical issues or misuse
• Sending communications where lawful

Service Providers

We use trusted third-party providers to operate our Service:

• HighLevel: CRM, marketing automation, and communication platform used to manage enquiries and customer interactions.
• Stripe: Payment processing provider used to securely process payments. Payment information is handled directly by Stripe and is subject to Stripe’s privacy policy: https://stripe.com/privacy.

These providers process Personal Data only as necessary to deliver services on our behalf.

Analytics

• Google Analytics: Web analytics service used to understand visitor behaviour and improve performance. Learn more: https://policies.google.com/privacy.

Data Transfers

Your information may be transferred to and stored on servers located outside your jurisdiction. We take reasonable steps to ensure appropriate safeguards are in place.

Legal Disclosure

We may disclose Personal Data where required by law or necessary to protect rights, safety, or legal obligations.

Data Security

We implement reasonable security measures, but no transmission method is completely secure.

Who Has Access to Information

Team members may access data where necessary to deliver services and support customers.

Links to Other Websites

We are not responsible for privacy practices of third-party websites linked from our Service.

Children’s Privacy

Our Service is not directed toward individuals under 18. If you believe a child has provided information, please contact us.

Changes to This Privacy Policy

We may update this policy periodically. Updates will be posted on this page.

Contact Us

• Contact Page